We would like to register a complaint regarding a SolaX Grid-Connected Photovoltaic Inverter installed at our customer's site.
Inverter Details:
Brand: SolaX
Model: X1-MINI-3.3K-G4
Capacity: 3.3 kW
Inverter Serial No.: XM4033M1340067
Part No. (MN): 103016026310
Issue Description:
The inverter is not functioning properly and the system is unable to generate power. The inverter is showing abnormal behavior and is not operating as expected.
We have already performed the following checks:
Verified AC input supply.
Checked DC/PV string voltage and polarity.
Inspected all AC and DC connections.
Confirmed that the installation has been carried out as per the manufacturer's guidelines.
Despite these checks, the issue still persists and the inverter remains non-operational.
We kindly request your technical support team to arrange an immediate inspection and resolve the issue at the earliest. If the inverter is found to be defective, please initiate the replacement process under the applicable warranty.
This issue is affecting the customer's solar generation and requires urgent attention.
We would like to register a complaint regarding a SolaX Grid-Connected Photovoltaic Inverter installed at our customer's site.
Inverter Details:
Brand: SolaX
Model: X3-MIC-10K-G2
Capacity: 10 kW
Inverter Serial No.: MC210TL7318011
Part No. (MN): 103007001110
Issue Description: The inverter is not functioning properly after installation. The system is unable to generate power and is not operating as expected. We have already verified the AC and DC wiring, PV connections, and installation setup, but the issue still persists.
We kindly request your technical support team to investigate the issue and arrange for an immediate inspection, troubleshooting, or replacement if required, as the system is currently non-operational.
Please treat this matter as urgent and provide us with the earliest possible resolution.
Comments
2 comments
Dear Sir/Madam,
We would like to register a complaint regarding a SolaX Grid-Connected Photovoltaic Inverter installed at our customer's site.
Inverter Details:
Issue Description:
The inverter is not functioning properly and the system is unable to generate power. The inverter is showing abnormal behavior and is not operating as expected.
We have already performed the following checks:
Despite these checks, the issue still persists and the inverter remains non-operational.
We kindly request your technical support team to arrange an immediate inspection and resolve the issue at the earliest. If the inverter is found to be defective, please initiate the replacement process under the applicable warranty.
This issue is affecting the customer's solar generation and requires urgent attention.
Thank you for your prompt support.
Regards,
Malani Solar
Dear Sir/Madam,
We would like to register a complaint regarding a SolaX Grid-Connected Photovoltaic Inverter installed at our customer's site.
Inverter Details:
Issue Description:
The inverter is not functioning properly after installation. The system is unable to generate power and is not operating as expected. We have already verified the AC and DC wiring, PV connections, and installation setup, but the issue still persists.
We kindly request your technical support team to investigate the issue and arrange for an immediate inspection, troubleshooting, or replacement if required, as the system is currently non-operational.
Please treat this matter as urgent and provide us with the earliest possible resolution.
Thank you.
Regards,
Malani Solar
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