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  1. Solax Power Help Center
  2. FAQ

FAQ

  • Talk to human
  • I have a problem connecting a dongle to my installers app
  • How can I link the pocket dongle with my installer account?
  • How to bind end user dongle to my installer account?
  • How can I bind the pocket dongle to my installer account?
  • Where can I find the SolaX products installation guide, please?
  • Where can I find my inverter user manual, please?
  • Where can I download my inverter datasheet, please?
  • Where can I download my battery datasheet, please?
  • Where can I find my inverter datasheet, please?
  • Where can I find my battery datasheet, please?
  • Is there anyone who can speak Mandarin?
  • I need to update firmware on inverter
  • How many automations can I creat?
  • How many sites can be created under one end user account?
  • How many sites can be created under one end user account?
  • How many sites can be created under one end user account?
  • How many devices can I bind under one site?
  • How do we register a plant with the DNSP for emergency backstop
  • How do we register a plant with the DNSP for emergency backstop
  • Human
  • Does the solax inverter require a separate earth to be connected to the casing of the inverter
  • Product not working as expected
  • Place new order or how to place order
  • Request instructions manual
  • Product instructions
  • Do you sell this product
  • Complaint
  • Transfer to agent
  • Request email address for contact
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