FAQ
- What is Ingress Protection?
- Does X1-Boost G4 support DC isolation protection?
- Can I get a longer power cable?
- Does solax provide the wiring tools?
- What is solax EVC address in my inverter setting?
- Why my site have the Generator icon?
- What is the warranty period for solax matebox?
- What is the warranty period for solax CT?
- What is the warranty period for solax Meter?
- What is the warranty period for solax wifi dongle?
- Why I can see data in the page of inverter, but cannot see it in the page of site
- Why the inverter is online, but we can't see it in our installer/agent account?
- What is the difference between matebox V1.3&1.4
- What's the difference between EPS parallel box and EPS box
- Is it possibile to create two enduser/installer accounts for the same site?
- Can EPS boxes be used in two-phase electrical systems?
- What does the PowerType Fault mean?
- Why do PV power generation and Load increase or decrease in the same proportion?
- Which on-grid inverters are suitable for generator function?
- The new feature of 10 seconds refresh, is a new device or this function is going to be available to the current Pocket WiFi 3.0?
- How can we know if this inverters have APS or not?
- A3F100J7068005 this SN correspond to a Forth?
- Does an end-user type account can be changed to an installer type account ?
- Does Forth 100kW and 150kW have the same wall brackets?
- How can I create an installer account ?
- What is the difference between a 5+5 years warranty and a 10 years warranty?
- How can I upgrade the firmware of my inverter ?
- My warranty information disappeared after I changed my login account on the Solax cloud platform, do I need to register for the warranty again ?
- In the internal page, why is the communication module version is very old ?
- Why didn't I receive my warranty when I completed my warranty registration ?