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  2. FAQ

FAQ

  • What is the maximum battery output power rate if I connect 2 T58 for a 8kw inverter?
  • What is the charge and discharge power if X3-FIT-15kw is connected with 4 T58 and 3 T58?
  • Can I parallel different version of Hybrid inverters?
  • Can I upgrade my inverter and battery via datahub?
  • Why I can not add battery sn when registering my warranty?
  • Can I see the pure pv generation from solax cloud or app?
  • Why does the upgrade fail ?
  • I am using X3-pro-G2, why my data from solax cloud and app only show produce power, no loads power
  • Datahub cannot find/do not display historical data, what to do?
  • Why is Mega's output so low?
  • X3-MIC-G2 always trips (30mA)
  • What is the insulation resistance threshold value of Mega and forth?
  • There is voltage in the PV measurement, but it is not displayed on the machine or monitor, how to do?
  • Does soalx BMS parallel box support T30 batteries?
  • What is the warranty period for my EPS parallel Box?
  • What is the warranty period for my BMS parallel box?
  • Does soalx BMS parallel box G2 support to connect T58 and T30 at the same time?
  • There is no X1-Boost-G4 in your solaX Design, what should I do?
  • Can I recover my site data after I deleted the site?
  • Does X3-PRO G2 support “Modbus Fuction” function?
  • What is the right installation position of the Micro-breaker for X3-PRO G2?
  • How can I know whether my iniverter is designed with APS?
  • What is the warranty period for LG battery I bought from solax?
  • Do I need to use extra home meter if I use solax meter with my inverter?
  • What is the working temperature for X3-PRO G2?
  • I lost my user manual, where can I get it?
  • Where can I see my battery tempetature, it is X3-Hybrid-G4?
  • What is DRM?
  • Which kind of Solax inverter supports Super-Backup Function?
  • Why I can not login solax portal platform, shows 404?
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