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  2. FAQ

FAQ

  • In inverter LCD, it shows ExternalFanFault, what should I do?
  • I'm from Sweden, and I want to upgrade T30 batteries to 3.16 version. I heard it's special version. Right?
  • Does solax EVC support parallel function?
  • Why dose the EVC charging records show a list of charged power and history but I only charged my car once?
  • How to connect lead-acid battery to solax inverter?
  • Why does my warranty application is not finished? I didn’t receive the certificate?
  • What if the inverter reports ARM DSP Comms Error?
  • Why does the indicator S1 or S2 on T58 battery shows a yellow light?
  • Can X3-Ultra inverter connect 2 types/models of battery system?
  • Does the dongle firmware apply for EVC in the same version as for the inverters?
  • Is there such a protection device in solax inverter circuit?Like PIC(permanent isolation controller)
  • Are AC/DC designed seperately ?
  • Which models support TOU function?
  • Does datahub support modbus RTU
  • Is it possible to query several inverters via Modbus RTU?
  • Why does the site page not show yield generation?
  • How to calculate the battery charging power ?
  • Why does the cloud system report PV Voltage Fault but my Vmp is within the range?
  • Why I discovered that Radiator Temperature in Solax cloud is missing?
  • When I'm using EVC, what should I do if I don't want to draw power from the grid at all and am trying to fully utilize PV power to charge my car?
  • My EVC is constantly offline in Cloud, why is it that?
  • Is it normal for the X3 Hybrid G4 to measure voltage at the EPS port in normal mode?
  • What should I do with a faulty inverter or battery after I have received a new one?
  • How to solve the inverter reporting BMS relay fault?
  • Why does my site have a sudden fluctuation of load and then quickly back to normal?
  • Can solax string inverter post live data during the night?
  • Does PRO inverter have to connect with a meter?
  • Why I can not add the site of End user to my installer account?
  • Why is the fan so loud when running?
  • Can I use Matebox advanced for parallel system?
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