I’ve changed my WiFi provider and am unable to change the information on my dongle and solace inverter, please could you send me how to fix this?

Since you have changed the wifi provider, so kindly do the wifi connection again following the methods below:

Method1: APP Quick Connection

Steps1

 

Steps2

Steps3

Steps4

Steps5

 

Steps6

 

Steps7

 

 

 

Method2: Wi-Fi Manual Connection

Youtube tutorial：https://www.youtube.com/watch?v=Et8WfdYeiiA&list=PLieFgCLir99g0fVBzzoTjclk9xcG4-zKT&index=4

Main steps as below:

Step 1: Use a laptop/smartphone to search for the inverter Wi-Fi signal from the Pocket WiFi. (SSIDL: Wifi_Sxxxxxxxxx)

Step 2: Connect to the inverter Wi-Fi signal.

Step 3: Open a browser (Internet Explorer, Firefox or Chrome) and type in 192.168.10.10 or 5.8.8.8(192.168.10.10 is for the dongle version which is higher than 3.0, 5.8.8.8 is version lower than 3.0)

Step 4: Type in username "admin" and password.

(Username: admin; Initial password depends on the Registration No. of your device. For the SWxxxxxxxx, initial password is admin; For other Sxxxxxxxxx, initial password is same as the Registration No.)

Step 5: Enter the DHCP setting page.

5.1: Connect to your new home router's Wi-Fi by clicking 'Find AP' (or by manually inputting the home router's SSID).

5.2: Input the home router's password as the 'Key'.

5.3: Click 'Save'.

Step 6: Connect the inverter's wifi again re-enter 192.168.10.10 or 5.8.8.8 and see if the IP address shows.

Troubleshooting steps:

1. Try with another mobile device to do the app quick connection again
2. Try use mobile phone hotspot to do the manual wifi connection again.
Send the following screenshot information to after sales staff if there is still any other Wi-Fi connection issue:
1. Check Registration No. on inverter LCD, if it same as Pocket WiFi? Path:Menu-About
2. DHCP page and System page screenshot

1. Check Registration No. on inverter LCD, if it same as Pocket WiFi? Path as below:

 

2. DHCP page and System page screenshot like below