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  1. Solax Power Help Center
  2. FAQ

FAQ

  • What's the length of the CT which comes with X1-Hybrid?
  • What is the warrty period for solax accessories?
  • How can I get the T30 battery upper cover?
  • Will it still under warranty if I want to unstall my inverter and install it to another place?
  • How can I register my new battery warranty to the original warranty file?
  • Does X3 Mega support SPD function?
  • I can not receive my warranty file after geristering, what should I do?
  • Do we have to do any solax inverter settings change when we using solar systems with Tigo TS4-A-O optimizers?
  • Does solax warranty card support withdraw?
  • Can I use the EPS box for two Hybrid G4 parallel system to achieve the EPS swiching and whole home backup?
  • Can I use the Chint electricity meter that I purchased from Amazon with the SolaX inverter?
  • Is SolaX EVC suppprt V2G?
  • Does X3-ULTRA support Wireless meter?
  • Please could you help me to update the firmware of my BMS and batteries?
  • What is the advance setting password for installer?
  • How can I do to come back to previous App?
  • Where can I find firmware update for solax x3-4.0-T-D and x3-7.0-T-D?
  • when I modify my account password, I can not receive the verify code?
  • Why is there no purely solar production figure on your app?
  • I can not find the right safety code on my inverter settings, what should I do?
  • When I scan QR code by APP it displays “Register No. not valid”?
  • Is it normal my battery s1 and s2 flash green for 1 second and down for 4 seconds?
  • I can not find”WIFI_XXXXXXXX”on Wifi list, what should I do?
  • How to upgrade the firmware for my datahub?
  • Is it the battery temperature what I see from solax cloud?
  • Is Grounding Connection is a must for solax inverter?
  • where can i find the proof of conformity of the EU?
  • After changing the tariff, will the history data also be changed?
  • My battery lights is flashing red, what should I do?
  • Do you have the compability list of the pocket and the inverters?
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