FAQ
- What should be considered when advising customers on the optimal location for solar panel installation during pre-sale consultations?
- When discussing solar inverter benefits, which factor is most likely to resonate with environmentally conscious customers?
- What is the reason for battery over discharge or near over discharge?
- I can see my inverter is online from solax cloud, but it is offline on solax app?
- My RCD tripped out, what should I do?
- Why I can not login solax cloud with the new account I created?
- Where can I find the warranty document for this battery that says what % of its rated capacity will be left after 10 years?
- How do I know I really have batteries with a different generation?
- Why the system said password is ineffective when I cannot create the installer account?
- How many register accesses/reads can i have from modbus/rs485 input?
- How many cycles do the batteries have?
- Why does the battery status sometimes show disconnected in snowy days?
- Where is the backup password for SolaX cloud account?
- Why my inverter doesn’t communicate with the smart meter?
- Which smart meter is compatible with the X3-MGA-50k-G2?
- Who does the service physically when the installation company will not be in the market anymore？
- Where can I view and change the time zone setting on datahub?
- Why does my string PV1 not start production at the same time as PV2?
- How to deal with the BMS_CR_Unresponsive fault?
- Do you also know what happens if I change the tariff? Will the historical data also use the new tariff or will it stay on the old one?
- The weather is currently in a terrible state with hardly any PV power, and I'm afraid that the SOC of the batteries keeps dropping，and make a damage caused to the batteries?
- What is the function of the DIP on the T58 BMS battery?
- What is purpose of PgridBias in remote setting？
- Can I connect into the system with a meter or CT that is not a Solax brand?
- How to do when the inverter showing DSP RUN at boot?
- How do I upgrade my inverter locally with USB?
- Why is 192.168.10.10 inaccessible to me when I try to use DHCP to connect the Pocke WiFi？
- What is Grid Relay Fault and how can I solve it?
- How can I update my inverter firmware?
- Why does my inverter stay in checking mode?