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  1. Solax Power Help Center
  2. FAQ

FAQ

  • Can I clear the "error log" on my inverter?
  • Why inverter connected under datahub reports "DSPVerFault"?
  • Can the Master battery be configured with other HV slave batteries which are not from Solax?
  • After login E-learning, can not click "Go E-Learning", what should I do?
  • How to know wether the DSP has voltage or not?
  • Why my inverter is changing between "checking" and "waiting" mode?
  • What is the error "waiting DRM" meaning on my inverter screen? waiting DRM
  • Where can I see my dongle registration number?
  • Is the solax wireless meter compatiable with datahub1000?
  • Can I upgrade my end user accout to installer account?
  • As an installer, can I batch control the end user inverters which are bound with my installer account?
  • Can solax inverter be downgraded?
  • If the micro-inverter is not mounted under the PV panel but on the external wall, is this installation compliant? Will it affect the service life?
  • What is the minimum chargin power of our EVC ?
  • Why the PV power on my app flow chart is different from the PV power on web flow chart?
  • Can I use the category 6 cable as the communication cable between the inverter and the meter instead of using the communication cable provided by SolaX?
  • I plan to buy two different types of Solax hybrid inverters, both of which are connected with Solax batteries, can I install them in my house at the same time?
  • After I set the new tariffs, will it valid immediately?
  • Can a generator be connected in the AC coupling solution?
  • Is it possible to send the alarm email of my end users inverter to my email address which is bind with my installer account?
  • What is the logic of calculation of Income&Saved?
  • In AC coupling system, if the on-grid inverter is of Solax and only the meter in Matebox is used, is it necessary to enable External INV?
  • In AC coupling system, how to calculate the real on grid power?
  • In AC coupling system, is it normal that when External INV is enabled, Meter/CT Settings can not choose CT?
  • Which inverters are compatible with the 10s updated WiFi module?
  • Can I use only solax battery as a power bank without inverter?
  • Does Solax Hybrid LV have AC Couple function?
  • How to reset the “incoming&save” data to zero for a certain month?
  • How to set the dip switches on the Parallel Box II G2?
  • Is there a way to discharge my battery and send whatever I have in the battery back to the grid?
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