FAQ
- How many cycles do the batteries have?
- Why does the battery status sometimes show disconnected in snowy days?
- Where is the backup password for SolaX cloud account?
- Why my inverter doesn’t communicate with the smart meter?
- Which smart meter is compatible with the X3-MGA-50k-G2?
- Who does the service physically when the installation company will not be in the market anymore？
- Where can I view and change the time zone setting on datahub?
- Why does my string PV1 not start production at the same time as PV2?
- How to deal with the BMS_CR_Unresponsive fault?
- Do you also know what happens if I change the tariff? Will the historical data also use the new tariff or will it stay on the old one?
- The weather is currently in a terrible state with hardly any PV power, and I'm afraid that the SOC of the batteries keeps dropping，and make a damage caused to the batteries?
- What is the function of the DIP on the T58 BMS battery?
- What is purpose of PgridBias in remote setting？
- Can I connect into the system with a meter or CT that is not a Solax brand?
- How to do when the inverter showing DSP RUN at boot?
- How do I upgrade my inverter locally with USB?
- Why is 192.168.10.10 inaccessible to me when I try to use DHCP to connect the Pocke WiFi？
- What is Grid Relay Fault and how can I solve it?
- How can I update my inverter firmware?
- Why does my inverter stay in checking mode?
- Why does my batteries have low capacity?
- Can I extend the warranty of my inverter?
- What should I do when the battery does not discharge?
- Can I connect 2 strings with different voltage in the same MPPT?
- How can I get warranty conditions?
- What is Ntc?
- Why the detailed data in EVC page is empty except phases voltage?
- Is there difference on different MPPT input limit if there are more than one pair of PV port?
- Does Hv Battery system support parallel function? With a BMS parallel box?
- We have another issue with wallbox there is nonsence charging when EVC is avalible but no power going out (controlled by statistic report), there is charging power from site power diagram but no charging records in EVC page.